Contact Information

Contact Us

We would love to hear from you! Whether you have a question about your order, TheCozyTale, shipping, or a return, our team is here to help.

Email: contact@contedecosy.com

To help us process your request more quickly, please include your full name and order number if your message relates to an existing order.

How We Can Help

Questions about an order or order tracking

Returns, refunds, and cancellations

Questions about TheCozyTale before making a purchase

Shipping times and delivery policies

Any other inquiries: feel free to contact us!

Response Time

We aim to respond to all emails within 24–48 hours, Monday through Friday.

Messages received over the weekend or on public holidays will be handled on the next business day.

Customer Service Hours

Monday to Friday: 9 AM – 5 PM