Returns & Refund Policy

At TheCozyTale, we want every customer to be completely satisfied with their purchase. If something isn't right, we're here to help.

Return Period

You have 14 days from the date of delivery to request a return.

To be eligible for a return, your item must be:

Unused

In its original condition

In its original packaging

How to Request a Return

All returns must be approved before the item is shipped back.

Please contact us by email at contact@contedecosy.com and provide the following information:

Your full name

Your order number

The reason for your return request

Once your request has been approved, we will provide you with the return instructions and shipping address.

Items returned without prior authorization may be refused.

Return Shipping Costs

All costs associated with returning an item are the responsibility of the customer. These may include:

Return shipping costs

Carrier fees

Package tracking

Insurance

Packaging

Any applicable customs duties, taxes, or handling fees

TheCozyTale does not provide prepaid return labels and does not reimburse return shipping costs.

We strongly recommend using a tracked shipping service. We cannot be held responsible for packages lost or damaged during return shipping.

Original shipping costs are non-refundable.

The only exception applies to items that are defective, damaged, or incorrect. In these cases, we will cover the necessary costs to resolve the issue.

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery, including photos so we can resolve the issue as quickly as possible.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be issued to your original payment method within 10 business days, minus any applicable original shipping costs.

Depending on your bank or card issuer, additional processing time may be required before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@contedecosy.com.

Order Cancellations & Modifications

Would you like to cancel or modify your order? Please contact us by email within 24 hours of placing your order. We will do our best to accommodate your request.

After this period, your order may already be in processing and may no longer be eligible for cancellation or modification.

Non-Returnable Items

The following items cannot be returned or refunded:

Sale items or discounted products, which are considered final sale

Gift cards

Personalized or custom-made items

Damaged or Defective Items

Every TheCozyTale product is carefully inspected and packaged before shipment. However, if your item arrives damaged or has a defect, please contact us within 48 hours of delivery at contact@contedecosy.com, providing your order number and photos showing the issue.

We will arrange a free replacement or a full refund. You do not need to return the damaged item unless we specifically ask you to do so.

Contact Us

Do you have any questions about returns or refunds?

Email us at contact@contedecosy.com. Our team will get back to you as soon as possible.