Shipping policy
Shipping & Delivery Policy – TheCozyTale
Thank you for choosing TheCozyTale! Below, you'll find all the information you need about order processing, shipping, and delivery.
Order Processing
All orders are processed within approximately 2 weeks, as our robes are produced in small batches.
After placing your order, you will receive a confirmation email, followed by a second email containing your tracking number once your shipping label has been created.
Orders placed on weekends or public holidays will also be processed according to our production schedule.
Delivery Times
Standard Orders
Preparing and shipping your robe takes approximately 2 weeks. Once shipped, delivery typically takes 6 to 9 business days.
Wizard Edition Pre-Orders
Our Wizard Edition robes are available for pre-order. Shipping is scheduled to begin on December 1st.
Once shipped, your order is expected to arrive within 6 to 9 business days.
Shipping Costs
Free standard shipping on all orders.
Order Tracking
Your tracking number will be sent to you by email as soon as your shipping label has been created.
Tracking information may take some time to appear or update after the carrier receives your package.
If your tracking information hasn't been updated for several days, please feel free to contact us so we can check the status of your delivery.
Shipping Delays
We do our best to ensure your order arrives within the estimated delivery timeframe.
However, delays may occasionally occur due to carrier issues, high demand, weather conditions, customs procedures, or other circumstances beyond our control.
Our team is always available to help you track your order and answer any questions.
Incorrect Shipping Address
Please carefully review your shipping address before completing your order.
If you notice an error, contact us at contact@contedecosy.com within 24 hours of placing your order.
We will do our best to correct the address before your order is shipped. Once your order has been dispatched, we cannot guarantee that changes will be possible.
TheCozyTale cannot be held responsible for delays or additional costs resulting from an incorrect or incomplete shipping address provided by the customer.
Lost or Damaged Packages
If your package appears to be lost in transit or arrives damaged, please contact us at contact@contedecosy.com.
For damaged packages, we recommend contacting us within 48 hours of delivery, including photos of both the package and the product.
We will review the situation and offer an appropriate solution, which may include a replacement or refund, depending on the circumstances.
Contact Us
For any questions regarding your order or delivery, please email us at:
Our team will get back to you as soon as possible.